Customer Service

Shipping & Returns

ALL SHIPMENTS ARE FULLFILLED WITH A TRACKING NUMBER TO FOLLOW YOUR PACKAGE ONLINE. YOUR ORDER WILL BE DISPATCHED WITHIN 2-3 WEEKS FROM THE DAY THE ORDER IS PLACED/THE DAY OF OFFICIAL RELEASE. WHEN YOUR ORDER IS DISPATCHED, YOU WILL RECIEVE A SHIPPING CONFIRMATION EMAIL. PLEASE BE AWARE THAT ALL SHIPPING OUTSIDE OF EUROPE MAY BE SUBJECT TO INTERNATIONAL CUSTOMS FEE’S AT THE RECEIVERS EXPENSE. ALL CUSTOMERS AGREE TO PAY IN FULL FOR ALL ITEMS BEFORE SHIPMENT IS RECEIVED.

ALL ORDERS WITHIN EUROPE ARE SHIPPED FROM LONDON ENGLAND, VIA ROYAL MAIL/DHL AND OUTSIDE EUROPE ORDERS ARE SHIPPED VIA DHL. PLEASE BE PATIENT AFTER ORDERING. ALL ORDERS ARE CHECKED, PACKED AND SENT OUT ASAP USING THE BEST AVAILABLE COURIER SERVICE. OCASSIONALLY ORDERS MAY BE DELAYED SLIGHTLY, PLEASE ALLOW A FEW EXTRA DAYS FOR INTERNATIONAL ORDERS. FURTHER DELAYS MAY OCCUR DURING BUSY PERIODS, PUBLIC HOLIDAYS AND SEVERE WEATHER CONDITIONS. ALL ORDERS ARE FINAL. EXCHANGES ARE NOT PERMITTED. ALL GARMENTS MUST BE RETURNED IN THEIR ORIGINAL CONDITION WITH NECK LABEL & SWING TAG ATTACHED IF IT‘S NEEDED. ITEMS THAT HAVE BEEN WORN OR USED WILL NOT BE ELIGIBLE FOR AN EXCHANGE. YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. YOU WILL ALSO BE RESPONSIBLE FOR THE ADDITIONAL SHIPPING COST TO SEND A NEW ITEM OUT TO YOU, THIS WILL NEED TO BE PAID IN ADVANCE. TO REQUEST AN EXCHANGE, WE REQUIRE AN EMAIL TO HELP@WEAREHERBRAND.COM WITH WHAT YOU PURCHASED, ORDER #, ITEM RECEIVED, AND ITEM YOU WANT TO EXCHANGE FOR.

Terms & Conditions

1. PRICING
PRICES ARE SHOWN IN (£) UK POUNDS STERLING. PRICES DO NOT INCLUDE SERVICE, PAYMENT AND DELIVERY CHARGES.

2. PAYMENT
WE ACCEPT PAYPAL PAYMENTS ONLY AT THIS TIME.

3. ORDER CONFIRMATION
YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL SHORTLY AFTER PLACING YOUR ORDER.

4. GARMENTS ARE PRE-PACKED AND INCLUDE SIZING STICKERS (FOR OUR REFERENCE ONLY) WHICH DO NOT REPRESENT YOUR CHOSEN SIZE.
FOR EXAMPLE IF YOU ORDERED A SIZE S/M, AN 'S' STICKER WILL BE ATTACHED TO YOUR GARMENT.

5. DISCLAIMER
THE MATERIALS ON OUR WEB SITE ARE PROVIDED “AS IS”. WE MAKE NO WARRANTIES, EXPRESSED OR IMPLIED,
AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, WE DO NOT WARRANT OR MAKE ANY
REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULTS, OR RELIABILITY OF THE USE OF THE MATERIALS
ON ITS INTERNET WEB SITE OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THIS SITE.

6. LAW
THE TERMS OF USE ARE COMPLIED IN ACCORDANCE WITH BRITISH LAW AND THE BRITISH COURTS WILL HAVE EXCLUSIVE
JURISDICTION.